In some cases, the customer wishes to cancel the reservation and refund it must ensure the exchange factors as prescribed before booking, namely:

• For direct booking by phone or email with the business department:

1. 1. The reason for termination must be clear.
2. 2. Serena Resort receives cancellation requests from booking customers directly with the business department.
3. 3. Cancellation, delay or modification of the reservation after 20 days prior to the date of check-in will be charged 70% of the room fee.
4. 4. Cancellation, delay or modification of the reservation after 15 days before the date of check-in will be charged 01 night room fee.
5. 5. Other things specified in the booking confirmation.
6. 6. Deposit cost refund period: from 15 to 30 days from the date of receipt of the refund notice.

• For booking through the website: No cancellation applies

We request to publish the information security policy in accordance with the provisions of Article 68 to Article 73 of Decree No. 52/2013/NĐ-CP dated 16/05/2013 of the Government regulating e-commerce business.

1. Purpose and scope of information collection

• Purpose of information collection: for the completion of the order confirmation procedure at Serena Resort.
• Scope of information collection: Collect information used for contact exchange with customers including: Name, telephone number, email.

2. Scope of information use:

Use of the information within the company serving for the booking of services offered at the Resort, only use the information served for the exchange of transactions related to the booking.

3. Address of the entity collecting and managing personal information:

Commercial and travel company Lac Hong

Address: 3rd Floor, Lac Hong Building, 27 Le Van Luong Alley, Thanh Xuan, Ha Noi

4. Means and tools for users to access and edit their personal data:

Users can use one of the following methods

• Send information to be modified by email to the address: info@serena.com.vn
• Call/Send SMS/Zalo by phone: 0981346868

5. Confidentiality of Customer’s Personal Information:

We undertake to assume all responsibilities related to the security of customer personal information to the extent that we have collected and used.

1. Book room directly with the business department

Please pay 50% of the service cost in advance on the day of receipt of the booking confirmation according to the transaction information:

• Payment in cash:

TPayment at the representative office of Ha Noi: 3rd floor, Lac Hong Building, 27 Le Van Luong Alley, Thanh Xuan, Ha Noi.

• Payment of transfer:

Name of account: CP Commercial Travel Company Lac Hong

Number of account:   114000154016

At the bank: Vietinbank – CN Thanh Xuan

2. Book and pay directly through the website serena.com.vn

Check the room status

You can check your reservation status by checking your email or contacting the business department on the hotline 024 5221 666 or 0981 34 6868

The following Rules have been established by the Commercial Tourism Holding Company Lac Hong (referred to Serena Resort) in order to ensure the safety, stability and protection of the interests of the Customer (“Customer”). The statutes will be taken seriously by the entire management and staff at Serena Resort. We look forward to ensuring that all Guests enjoy the amenities, services and benefits. In addition, the guest’s responsibility includes “to understand and comply with the General Rules to ensure guests get the best experience with the Service at Serena Resort.”

These regulations aim to define the principles when booking and provide information including content:

1. Pets are not allowed into the resort area.
2. Check-in time is 14:00 and departure time is 12:00. Late arrivals but before 6:00 p.m. will charge 50% of the room price; late returns after 18:00 will charge 100% of the price.
3. The price of all services at the resort will be added 5% service fee and 10% VAT.
4. Every trading base is first and foremost based on rules of mutual respect.
5. Be proper in public places.
6. Please keep your valuables in a safe in your room or store them at the reception. The Hotel shall not be liable for any loss or damage to the personal property of the Guest in the case that the Guest fails to comply with the regulations.
7. No cooking in the room. Require the use of electrical equipment for the proper purpose.
8. Do not bring food and drinks purchased outside into the resort. If brought in, please pay an additional service fee for the Resort. At the same time, the Resort will not be responsible for food safety issues when Guests use food brought from outside into the Resort.
9. Some items in the room will be charged if lost or broken. Please refer to the category of items that will be charged/sold in the room.
10. In some cases, if we consider the requested information not in accordance with the regulations of the Resort or illegal, we reserve the right to refuse service in any form.
11. Perform other procedures as prescribed by Serena Resort at any time (if any).
12. Resort management may require guests to leave the Resort without repayment of any costs for guests who deliberately ignore and violate the rules and regulations of Serena Resort.
13. All information about customers will be kept confidential.
14. Always serve customers with the most respectful and professional attitude.

On 28/03/2019, at the “Typical Businesses and Individuals of the Tourism Industry 2018 Celebration” organized by the Vietnam Tourism Association, Serena Resort Kim Boi was honoured to receive the award “The Typical Hotel of the Year 2018” for the category of Resort with beautiful landscapes and Hotel with the most unique architecture.

Mr. Vu Duc Binh – Resort Manager of Serena Resort Kim Boi receive the award “The Typical Hotel of the Year 2018”

Speaking at the ceremony, Mr. Nguyen Huu Tho – Chairman of the Vietnam Tourism Association said: At present, Vietnam tourism is considered a bright spot. In 2018, the tourism industry welcomed 15.6 million international visitors, served over 80 million domestic tourists, total revenue from tourism reached 620 billion VND, accounting for 7.8% of the country’s GDP. Mr. Nguyen Huu Tho said: Individuals and enterprises are honored to be the pride of the entire industry. The Vietnam Tourism Association calls on member organizations across the country to promote the competition, strive to have more individuals and to the annual title of Vietnam tourism.

At the ceremony, the Vietnam Tourism Association awarded the Certificate and Cup to Serena Resort Kim Boi with the outstanding individuals and enterprises of the Vietnam tourism industry in 2018.

Speaking after the award ceremony, Mr. Vu Duc Binh – Director of the Serena Resort Kim Boi Resort said: As one of the units honored at the awarding, Serena Hotel Kim Boi is very proud to be contributing to the development of tourism and leisure industry in Vietnam. The “Typical Hotel of the Year 2018” award will be the motivation for Serena Resort Kimbo Resort staff to continue their unceasing efforts to improve the quality of professional services, meet the needs of the holiday tourism market better, contribute to the development of the local tourism sector with many level, impressive products.

Serena Resort Mineral Hot Bath Resort with a view from above

Coming into operation in October 2016, Serena Resort Kim Boi has been rated as a luxurious hot bath resort in the Hoa Binh province. The resort is impressively designed in the village style, blend with the nature of the northwest forest; built from raw materials close to nature such as painting, cement, wood, stone,… bringing the beauty of the forest and simple. The restaurant space is carefully designed, uniquely reflecting the traditional culture of the nation and is also a highlight in the architecture here.

Non Restaurant of Serena Resort Kim Boi is located next to the outdoor mining pool

In addition to the unique architectural items such as VIP Villa, Rock Villa, Bungalow, Osaka Hill, the Executive room category is designed in a circular shape, the center is a large yard spread by stones in the style of meditation is one of the unique highlights, attracting visitors to the resort here.

The Executive House has a circular architecture based on meditation

Not only with beautiful landscapes, unique architecture, Serena Resort Kim Boi is also known as the resort that owns the well-known mineral hot springs of quality. Immersing yourself in the hot mineral tank will help visitors recover from physical therapies such as: hydrotherapy, therapy and mineral therapy. The mineral water pool system includes: an outdoor swimming pool of more than 700m2, an indoor pool of over 500m2, 2 Onsen mineral hot tubs, the mineral heating system is also offered to the VIP Villa rooms (with a separate mineral hot pool), Rock Villa, Bungalow, Osaka Hill and Executive Suite.

Onsen hot bath in Japanese style at Kim Boi

In addition, Serena Resort Kim Boi has workshops with capacity for 500 people, tennis courts, gyms, massages,… which fully meet the needs of tourists who combine workshops or groups of visitors./.

From 29/4 to 01/5, in the Mango Garden of Serena Resort Kim Boi will take place the show of recreation of the northwestern market space.

The countryside market is densely decorated with ordinary villages with rooftop bars selling tea water, candy, selling local agricultural products, highlights are slams, chickens, pork flocks; visitors can also play to go to the bridge, watch fighting cock,…

The country market at Serena Resort promises to offer visitors a very intimate and cozy space, meaningful of the people and culture of the northwestern countryside.