Privacy Policy

We request to publish the information security policy in accordance with the provisions of Article 68 to Article 73 of Decree No. 52/2013/NĐ-CP dated 16/05/2013 of the Government regulating e-commerce business.

1. Purpose and scope of information collection

• Purpose of information collection: for the completion of the order confirmation procedure at Serena Resort.
• Scope of information collection: Collect information used for contact exchange with customers including: Name, telephone number, email.

2. Scope of information use:

Use of the information within the company serving for the booking of services offered at the Resort, only use the information served for the exchange of transactions related to the booking.

3. Address of the entity collecting and managing personal information:

Commercial and travel company Lac Hong

Address: 3rd Floor, Lac Hong Building, 27 Le Van Luong Alley, Thanh Xuan, Ha Noi

4. Means and tools for users to access and edit their personal data:

Users can use one of the following methods

• Send information to be modified by email to the address: info@serena.com.vn
• Call/Send SMS/Zalo by phone: 0981346868

5. Confidentiality of Customer’s Personal Information:

We undertake to assume all responsibilities related to the security of customer personal information to the extent that we have collected and used.